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PRIVACY POLICY






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SYNERGY SPORTS COACHING LIMITED

is registered at: Greetwell Place | Limekiln Way | Lincoln | LN2 4US (“the Company”).

Synergy Sports Coaching takes data privacy seriously. This privacy policy explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights.

We recommend that you read this privacy policy in full to ensure you are fully informed.


1. WHAT INFORMATION DO WE COLLECT ABOUT YOU & YOUR CHIDREN?

When making a booking from within our website we will collect information when you register an account, book services, voluntarily complete an enquiry form or sign up to our mailing list.

– Personal Data Collection for Bookings
We collect your full name, email address, telephone number, child’s name, child’s DOB, child’s school year, any heath issues relating to each child and information regarding how they will be collected at the end of any services in which your child takes part.

– Personal Data Collection for Marketing
We collect your full name and email address.
We also use Google Analytics and Facebook Pixels to track website usage using cookies. This collects IP data.


2. HOW WILL WE USE THE INFORMATION ABOUT YOU?

We use the information collected to process your bookings and send you updates about your account under legitimate interest. Your children’s information is used to ensure your child is placed in the correct age group for clubs and camps and for health and safety aspects relating to our services.

If you have agreed to receive marketing, we will send you personalised emails/SMS communication with related information, offers and updates about our services under the legal basis of consent.

We do not share your information with any third parties.


3. EMAIL SIGN UPS

If you agree, we will send you information about our services and other related content that might be of interest to you.

If you have consented, you can opt out anytime using the unsubscribe link in each email. Alternatively, you can contact us at [email protected] to be removed from marketing lists.

We use Mailchimp to collect your name and email address. You can update your information using the link provided when you sign up. You can contact us or Mailchimp to edit your data. You can read Mailchimp’s privacy policy by visiting www.mailchimp.com/legal/privacy.

If you enter details for a free competition or taster session your details will be used to send you the information required or to contact you to arrange the finer details. If you do not opt in for Marketing emails/SMS your details will not be used at all.


4. ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request all information we hold for you. You also have the right to withdraw your consent at any time.

You can view, update and delete account information anytime by logging in to your account.

You can view your marketing email details and preferences by clicking the update preferences link provided within all the emails you receive from us.

You can unsubscribe anytime using the unsubscribe link at the bottom of each email we sent.


5. RETENTION OF YOUR INFORMATION

If you have registered for an account, we will hold this information on our secure database until a period of inactivity reaches 1 year.

If you sign up to receive marketing emails/SMS we will hold data until you unsubscribe. We will regularly review data and may remove emails from our list who have be inactive for over 2 years.


6. COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website. We use the data to help improve the website and your experience.

For more information about cookies visit www.aboutcookies.org

You can also set your browser not to accept cookies and remove cookies from your browser. This is explained at www.aboutcookies.org.


7. OTHER WEBSITES

This privacy policy only applies to our website (www.synergysportscoaching.co.uk).

If you link to any other website, we advise that read their own privacy policies.


8. CHANGES TO OUR PRIVACY POLICY

We will regularly review our privacy policy and update it if we make changes to our website that you need to be aware of.

This privacy policy was last updated 20/04/2018.


9. HOW TO CONTACT US

If you have any questions about this privacy policy or the information we hold about you, please get in touch via:

– An online contact form

– Emailing us at [email protected]

– Calling us on 01522 396039

– Writing to us at Synergy Sports Coaching, Greetwell Place, Limekiln Way, Lincoln, LN2 4US


10. YOUR RIGHT TO LOGDE A COMPLAINT

If for any reason you feel the way we handle your data to be unlawful, you have the right to lodge a complaint with ICO. Visit: https://ico.org.uk.